Welcome to the

Innovation Customer Portal

Gain access to customer service and support information and materials.

Customer Login

For you — our customer

PLEASE NOTE:
The Innovation Customer Portal is currently in use ONLY for a select focus group.
We will inform all customers when the Portal is live and provide you with a username/login.

The portal provides a wide range of useful customer-related information, including key Client Services contact details, service announcements, federal health care executive briefings, and product documentation and training materials.

You can also request Help Desk and Field Service assistance for a customer support issue, and inquire about everything from new software releases and label templates to medication calibration parameters and preventative maintenance plans.

Customer Support

Access information for Key Contacts and the Help Desk. Submit information with the Issue Reporting Form.

Service Announcements

Our Customer Service Bulletins provide important, time sensitive information, that educate you.

Federal Health Care Executive Briefings

Overviews on customer service, product development, and projects within Federal Health Care Pharmacy.

Documentation & Training

Materials providing in-depth details on how to use, maintain, and troubleshoot all our products, peripherals, and distributed products.